We aim to provide you with the memorable journeys of a lifetime and to enable us to do this, we will need to ask you for some personal information. We know how important it is to keep your personal information safe, so please rest assured that we’ll always be open with you about how we collect, share, and store your data.

We will ask you for information such as your name and contact information, your email address, and, if you travel with us, your passport details, dietary requirements, and any medical conditions that we need to be aware of to ensure your trip is tailored to your needs. We will retain this information once you return from your trip to enable us to assist you with future travel plans.

Why we may disclose your information?

To give you the best possible experience when visiting our website or using our mobile/tablet apps, based on your interests and the device you are using;

So we can contact you successfully if you get in touch with us or ask us for information;

To ensure that we make the right arrangements for you; and to share potential vacation ideas with you that could be of specific interest, based upon your previous inquiries and/or bookings.

When you are travelling with us, we may take videos and images of you that may be used in brochures, in our advertising, or on our website. All participants of Travelers Link Africa trips authorize us to use his/her image (such as a photograph, videotape, film, pictorial representation, or recorded voice). If you do not wish for this to happen, please notify us.

How we share your personal information

We will only ask you for personal information directly or, with your permission, gather it by tracking how you use our digital channels, such as our websites or mobile apps.

When we do need to share your personal information, it’s always so we can provide you with the best service when you’re enquiring or traveling with us. Further details on the sharing of your personal information are provided in Section 3 of the policy below.

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose.  We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

Where we disclose your information to our related entities, we require that appropriate confidentiality and security measures are in place and that your information will be handled in accordance with the relevant regional Privacy Policy.

Security of Information

The Travelers Link Africa has implemented various physical, electronic, and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure, and interference.  Travelers Link Africa regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.

Credit card security

• All online payments are transmitted over a secure socket layer (SSL) connection.
• Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
• The Travelers Link Africa does not store your credit card number in any of our systems, it is used only within the context of the transaction and then destroyed upon receipt from an acquiring bank.
• All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card).
• Personal information is destroyed or de-identified when no longer needed.

Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.

Marketing and privacy

We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone, or your postal address. If you no longer wish to receive these updates via email, you may opt out by clicking the unsubscribe link contained in the message. You can contact us using the contact details below to opt out of receiving phone and postal updates. You can opt-in in the future if you wish to receive these updates again.

Contacting us

If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, we would like to hear from you. We treat privacy matters seriously and will endeavor to correct the matter.

You can contact our Privacy Officer by:

• calling us on  +256(0)754 062 366
• emailing us at privacy@travelerslinkafrica.com