Privacy Policy
Travelers Link Africa
At Travelers Link Africa, your privacy and trust matter to us. We are committed to protecting your personal information and handling it responsibly, transparently, and securely in line with data protection best practices.
We only collect personal information when it is necessary to deliver safe, seamless, and personalized travel experiences and we safeguard it at every stage.
1. Information We Collect
To provide tailored travel services, we may collect:
- Basic personal details such as your name, address, phone number, and email address
- Passport details, dietary requirements, and relevant medical information to ensure your safety and comfort
- Travel preferences, interests, and feedback to enhance your experience and future trips
- Payment information required to process bookings, handled securely through SSL-encrypted payment gateways
During trips, we may also capture photos or videos. These will only be used for marketing, promotional, or editorial purposes with your explicit consent.
2. Why We Collect and Use Your Information
Your information helps us to:
- Confirm and manage bookings efficiently
- Arrange flights, accommodations, transfers, and activities
- Communicate clearly regarding inquiries, updates, or changes
- Personalize your travel experience, including dietary or medical needs
- Share relevant travel ideas, offers, or updates (only with your consent)
- Meet legal, regulatory, and operational requirements
3. Sharing Your Information
We only share your information when it is essential for delivering your travel services.
- Information may be shared with trusted partners such as hotels, airlines, guides, and transport providers
- All partners are required to handle your data securely and strictly for agreed purposes
- Sensitive information (such as medical or dietary needs) is shared only when necessary to ensure your safety and comfort
We never sell or misuse your personal data.
4. How We Safeguard Your Information
We take strong measures to protect your data:
- Electronic Security: Information is stored in secure systems accessible only to authorized staff trained in data protection
- Physical Security: Any printed documents are kept in restricted-access files and securely destroyed when no longer needed
- Payment Security: Credit card payments are processed via SSL-encrypted gateways. Travelers Link Africa does not store card details
- Data Retention: Information is retained only as long as required for operational or legal purposes, then securely deleted or anonymized
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your data
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information, subject to legal or contractual obligations
6. Marketing and Communications
With your permission, we may occasionally send you updates, offers, or information about new travel experiences via email, phone, or post.
- You can unsubscribe from emails at any time using the link provided
- To opt out of phone or postal communication, simply contact us
- You may opt back whenever you wish
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
+256 (0)754 062 366
info@travelerslinkafrica.com
We take privacy matters seriously and will respond promptly and professionally to all inquiries.