Travelers Link Africa -Privacy Policy
At Travelers Link Africa, your privacy and protection are of utmost importance to us. We are committed to handling your personal information responsibly, transparently, and securely in accordance with data protection best practices.
We collect personal information only when it is necessary to deliver memorable, safe, and personalized travel experiences, and we ensure it is safeguarded throughout its lifecycle.
1. Information We Collect
To provide you with tailored travel services, we may collect:
Basic personal details (name, address, phone number, email address).
Passport details, dietary requirements, and medical information relevant to your travel safety and comfort.
Preferences, interests, and feedback to personalize future travel experiences.
Payment information necessary to process bookings (handled securely via SSL-encrypted gateways).
We may also collect photos, videos, or recorded media during trips. Before using any such material in brochures, advertisements, or online, we will seek your explicit consent.
2. Why We Collect and Use Your Information
We use your personal information to:
Confirm and manage bookings.
Make appropriate travel arrangements, including flights, transfers, and accommodations.
Share travel options and offers that may be of interest based on past bookings.
Communicate effectively with you regarding inquiries or service updates.
Personalize your travel experience, including special dietary or medical needs.
Meet legal and regulatory obligations.
3. Sharing Your Information
We only share personal information with trusted suppliers and partners (e.g., accommodations, airlines, guides) when it is essential for your travel arrangements.
All suppliers are contractually required to handle your information securely and use it only for the agreed purposes. Sensitive information (e.g., medical conditions, dietary needs) is only shared when necessary to ensure your safety and comfort.
4. Safeguarding Your Information
Electronic Security: All data is stored electronically in a secure database, accessible only to authorized staff trained in privacy procedures.
Physical Security: If documents are printed for internal use, they are stored in restricted-access files and securely shredded once no longer required.
Credit Card Security: Credit card payments are processed via SSL-encrypted connections through a secure payment gateway. Travelers Link Africa does not store card details. Each transaction is traceable through an identification number issued by the payment processor.
Retention & Disposal: Personal information is kept only for as long as necessary to fulfill its purpose and comply with legal requirements, after which it is permanently deleted or anonymized.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Withdraw consent for marketing communications at any time.
Request deletion of your personal information, subject to legal and contractual obligations.
6. Marketing and Communications
From time to time, we may use your information to share updates, offers, or new travel products that may interest you. Communication may be by email, phone, or post.
To stop receiving emails, simply click the unsubscribe link in any message.
To opt out of phone or postal communications, contact us directly using the details below.
You can opt back in at any time should you wish to receive updates again.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, or how we handle your personal information, please contact us:
📞 +256 (0)754 062 366
📧 info@travelerslinkafrica.com
We take privacy matters seriously and will respond promptly to address any concern.